Customer Support Specialist (French & English)
- Job type
- Full time
- Work environment
- Hybrid
- Category
- Customer Support
- Salary
- €32,000 – €38,000
- Experience
- 2+ years
- Vacancies
- 2
- Apply by
- November 21, 2026
About the role
About GoRentCar
GoRentCar is a car rental marketplace connecting travellers with trusted local rental partners across France and beyond. Every booking on our platform is backed by a support team our customers can actually reach — and that team is the one you would be joining.
The role
As a Customer Support Specialist, you are the first person our renters and rental partners talk to when something needs sorting: a booking change, a question about insurance cover, a late pickup, a payment that did not go through. You own each conversation from the first message through to resolution.
This is a hybrid role — three days from our Paris office, two from wherever you work best.
What you will do
- Answer customer and partner enquiries over email, live chat and phone, in both French and English
- Handle booking modifications, cancellations and refunds end to end using our internal admin tools
- Resolve pickup and drop-off problems in real time by coordinating directly with rental partners
- Escalate technical faults to the product team with clear, reproducible detail
- Spot recurring problems in your queue and propose fixes to the support and operations leads
- Keep our help centre articles accurate in both French and English
What we are looking for
- 2+ years in customer support, ideally in travel, mobility, hospitality or marketplaces
- Native or fluent French plus professional working English — you will switch between the two every day
- The composure to handle a frustrated customer without losing the thread or the tone
- Confidence with a helpdesk tool (Zendesk, Intercom, Freshdesk or similar) and CRM basics
- Clear written communication — most of this job happens in writing
Nice to have
- Experience in car rental, fleet operations or insurance claims
- A third language (Spanish, German, Italian or Arabic)
- Familiarity with the French rental market and its regulations
What we offer
- €32,000 – €38,000 gross per year, depending on experience
- Hybrid working: three days in our Paris office, two remote
- 25 days of paid leave on top of public holidays
- Company health cover (mutuelle) and a Navigo pass contribution
- A personal rental allowance for your own trips
- A training budget and a clear path into senior support, operations or account management
How to apply
Send your CV through the form on this page. We review applications as they arrive and aim to reply within five working days. The process is a 30-minute intro call, a short written exercise in French and English, then a final interview with the support lead.
Frequently asked questions
Do I need to be based in Paris?
Yes. The role is hybrid with three days a week in our Paris office, so you need to live within commuting distance or be ready to relocate before your start date. We help with the relocation paperwork but do not cover moving costs.
Which languages do I need?
Native or fluent French and professional working English are both required — you will switch between them several times a day. A third language is a plus but never a substitute for either of these two.
What are the working hours?
Support runs 08:00–20:00 CET, Monday to Saturday. Shifts rotate and are published four weeks ahead, so you can plan around them. You will work roughly one Saturday in four, compensated with a weekday off that same week.
Is there a probation period?
The contract is a French CDI with the standard four-month probation period, renewable once. You get a structured onboarding for the first six weeks, paired with a senior member of the support team.
How long does the hiring process take?
About three weeks from application to offer: a 30-minute intro call, a short written exercise in French and English, and a final interview with the support lead. We aim to reply to every application within five working days.